Video rotates within player on second monitor at 90-degree orientation

I have a monitor set to 90-degree orientation (tall). When playing video on that monitor the video will rotate to standard orientation within the video player unless the window is in focus. Changing the monitor rotation to Standard and back to 90-degree corrects the issue, but once the computer goes to sleep and wakes up again, the issue returns.


M1 Mac Mini

MacOS 13.2.1 (but has occurred since 13.0)

Mac mini 2018 or later

Posted on Mar 7, 2023 06:48 AM

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5 replies

Mar 11, 2023 07:11 AM in response to K_Faith

I've created a second account and tested the issue there. I wasn't able to use it nearly as long as my primary account, but I wasn't able to replicate the issue. I forgot to mention in my previous message: this issue appears to only occur when Stage Manager is activated. Here's the issue present on my primary account:


Mar 11, 2023 01:38 PM in response to 1ssmith

This happens in all video apps. I'm including photos of the issue playing video in each the Photos app and within TV+.


P.S. I'm taking photos here because when I take a screenshot the video shows as though it's rendering properly. My guess is this is because as the screenshot is taken the screen is technically in focus.



Mar 8, 2023 11:22 AM in response to omnine

Hello omnine,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with videos. Next, what we would recommend, is testing this issue in another user account. What we need to do, is log out of your current user. Log back in under another Standard or Administrator account and see if the same issue occurs there. This way we can tell if it is an issue with your user account, or if it is system wide: Add a user or group on Mac - Apple Support


"Add a user

  1. On your Mac, choose Apple menu  > System Settings, then click Users & Groups  in the sidebar. (You may need to scroll down.)
  2. Click the Add Account button below the list of users on the right (you may be asked to enter your password.)
  3. Click the New Account pop-up menu, then choose a type of user.
    • Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.
    • Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.
    • Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to the computer or change settings. To give the user permission to access your shared files or screen, you may need to change options in File Sharing, Screen Sharing, or Remote Management settings. See Set up file sharing and Share the screen of another Mac.
  1. For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.
  2. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
  3. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.
  4. Click Create User.
  5. Depending on the type of user you create, you can also do any of the following:
    • For an administrator, select “Allow user to administer this computer.”
    • Select “Allow user to reset password using Apple ID.” To use this option, the user must have set up iCloud on this Mac. However, this option isn’t available if FileVault is turned on and set to allow the user to reset their password at startup using their Apple ID.
  • Use Sharing settings to specify whether the user can share your files and share your screen.
  • For information about Apple’s privacy policy, see the Apple Privacy Policy website.


We hope this helps.


Cheers!


Mar 11, 2023 12:40 PM in response to omnine

Hi omnine,


We’ll need some additional information to provide more specific support.


Does this only happening with YouTube? Please try testing with a different video and let us know if the same issue occurs.


If this only happens with YouTube, please reach out to the app developers using this link: How to contact an app developer - Apple Support

They can investigate this further with you.


Take care.

Mar 11, 2023 05:01 PM in response to omnine

Hi omnine,


You mentioned it only happens when using Stage Manager, so let's take a look at the settings for that. It may help to verify everything looks set as the macOS User Guide mentions:

Organize your Mac desktop with Stage Manager - Apple Support

We'd suggest running through the entire page, but the section we're thinking of is "Change Stage Manager settings".


If you're still not able to resolve this issue, we'd advise to contact Apple Support, so they can take a further look with you.

Apple Support


All the best!


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Video rotates within player on second monitor at 90-degree orientation

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