Mac Mini or printer problem?

I use my 2007 Mac Mini (2,1 O/S 10.7.5 Lion) as a printing system backup. Worked fine with my Canon iP4600 inkjet until a code (1401) said the printhead was suddenly incompatible. Won't work with a new replacement printhead (same message: "incompatible"), and I don't know what's going on with either.

There were no comments from the Canon community (the printer has been "retired"); maybe someone here has some insights if my Mini is sending bogus messages? If so, what's the fix?

Posted on Mar 7, 2023 06:41 AM

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YeOldeLuddite Author

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Posted on Mar 7, 2023 08:55 AM

Thanks so much for your response. I reset the printer system, yet I still get "printhead is incompatible" service code when attempting to print. And it won't print anything, not a pdf or rtf. The printer says it's "in use," or "idle" or "ready" depending on status, but no joy. And a supply level check comes back "information not available," all of which suggests at least the Mini is okay. I'm wondering if I just got a faulty new printhead. Additional thoughts?

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YeOldeLuddite Author

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4 points

Mar 7, 2023 08:55 AM in response to den.thed

Thanks so much for your response. I reset the printer system, yet I still get "printhead is incompatible" service code when attempting to print. And it won't print anything, not a pdf or rtf. The printer says it's "in use," or "idle" or "ready" depending on status, but no joy. And a supply level check comes back "information not available," all of which suggests at least the Mini is okay. I'm wondering if I just got a faulty new printhead. Additional thoughts?

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Mar 7, 2023 10:09 AM in response to YeOldeLuddite

Sounds like a printer, print head or installation problem to me.

check out > https://www.usa.canon.com/support/p/pixma-ip4600

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Mar 7, 2023 06:59 AM in response to YeOldeLuddite

Try resetting the Mac mini’s printing system.

see> Reset the printing system on your Mac to solve a problem - Apple Support

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Mar 7, 2023 06:16 PM in response to den.thed

The support link you forwarded was exactly the information I searched for but couldn't find on the Canon site. I appreciate your help so very much. Thank you again!

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Mar 7, 2023 07:07 PM in response to YeOldeLuddite

You’re welcome.

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