I have a Roku connected via HDMI to my Vizio TV. Until recently I have not had any problems with any apps but now I get an error saying cannot load this video ONLY WITH THE APPLE APP. All of my other apps work fine and I have tried at least 6 others. My internet connection is very strong and I have reset everything multiple times.
4630X,
Thanks for posting in the Apple Support Communities jmccarthydo,
The following steps often provide a solution to issues that might be encountered with the Apple TV app:
Update to the latest version of the Apple TV app
Update to the latest version of iOS or iPadOS, macOS, or tvOS.
If you're using a compatible smart TV, streaming device, or gaming console that's connected to the internet, the Apple TV app should update automatically. If you need help, you can contact the manufacturer or learn how to get the Apple TV app on your device.
If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
* Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible. Streaming HD content requires 8 Mbit/s or faster. Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content.
If the video quality is bad or it stops playing
1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.
3. Tap or click the download button to try downloading the movie or TV show instead.
If you can't watch or stream movies and TV shows in the Apple TV app
We hope this helps!
Can not load this video error with Apple TV
