iPhone 13 disconnects call when on hold after a period of time

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iPhone 13 disconnects call when on hold after a period of time

My iPhone 13 disconnects the call when I’ve been on hold for a period of time, how do I stop this? Any help so gratefully received - I’m trying to get through to my GP and move up the call waiting list when my phone cuts off after a period of time (so have to start again)!.

iPhone 13, iOS 16

Posted on Mar 3, 2023 7:38 PM

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Answer 1

jmarse1

Community Specialist

Mar 6, 2023 10:25 AM in response to Suzanne1098

Hi Suzanne1098,

We'll be glad to look into this with you further. If the call is disconnected, this may be related to your carrier. There shouldn't be a reason your phone would automatically disconnect from an active call. With that said, we'd recommend reaching out to your carrier for further assistance.

Cheers.

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iPhone 13 disconnects call when on hold after a period of time

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