my iPad is stuck on the start up screen

If your iPad won't turn on or is frozen, read this document --> If your iPad won't turn on or is frozen - Apple Support

Sections about...

- If your screen is black or frozen

- If your device turns on but gets stuck during start up, try to update it.

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly, read this support article for how to resolve this --> --> If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support

- Check your software

- Check your hardware

What happened when you contacted Apple Support at

the link provided by Limnos?

Here it is again:

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase