cannot access iCloud with ADP

Question

Level 1

17 points

cannot access iCloud with ADP

Hello,

I enabled Advanced Data Protection. So the web iCloud access went off by default.

I enabled again the iCloud web access from my iPhone.

When i navigate to iCloud from a browser and try to access my notes, photos etc, I get a notification to allow access from trusted device, which I do, but I never get further . I get a "Can’t Display Your Photos

Your device hasn’t given access to display your photos. Check that it is on and connected to the internet."

Sometimes it just never sends the notification.

From the documentation it seems that it should be straightforward but it just does not work.

Any advice is welcome

Thanks

MacBook Pro 14″, macOS 13.2

Posted on Mar 1, 2023 11:11 AM

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Answer 1

Top-ranking reply

HotPanda8

Level 1

34 points

Mar 2, 2023 05:34 AM in response to ioannis7

I am experiencing the same issue. I reset my iPhone retoggled the settings with no luck.

I keep receiving this error when trying to access my data on windows pc:

Can’t Display Your Reminders
Your device hasn’t given access to display your reminders. Check that it is on and connected to the internet.

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Answer 2

ioannis7 Author

Level 1

17 points

Mar 2, 2023 09:39 AM in response to barberrybay

I am not sure if I should laugh or cry about this. 🙄

I will also try Apple support tomorrow , maybe I have a better luck

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Answer 3

Mar 1, 2023 04:33 PM in response to ioannis7

Same problem. It worked fine for me for a few months but just this week stopped. I’ve tried stopping and re-starting ADP, logged out of iCloud on all devices and back in. I get the alert to temporarily allow access and grant access and then the same error you are getting pops up.

Hope someone has a solution.

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Answer 4

Mar 2, 2023 06:08 AM in response to HotPanda8

I reached out to Apple Support Chat this morning and got a advisor who told me ADP is not an Apple service! 🤔

I sent a link to this conversation and asked for escalation but 'Stephanie' wasn't very knowledgable or willing to help. She disconnected the chat without responding or offering to escalate to the appropriate team. She did tell me to "contact ADP" but offered no direction on how to do that.

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Answer 5

Mar 2, 2023 12:17 PM in response to ioannis7

Mar 2, 3:15PM eastern time; it's working again for me [as it had in the past]. Let's see if the fix sticks.

I won't credit 'Stephanie' but maybe the rating and comments I gave on the "how did we do today" survey after the online chat kicked it up to someone who cared.

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