my IMAP emails are being deleted after two weeks

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Level 1

5 points

my IMAP emails are being deleted after two weeks

I have set up an IMAP email onto my Mac laptop. The email host is Bluehost, well I have all recent emails up to 2/15 and after that they started disappearing. The account on Bluehost says that my emails are unlimited, and it appears my mail settings on my Mac are set to never delete.

MacBook Air

Posted on Mar 1, 2023 09:08 AM

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Answer 1

DerekM87

Community Specialist

Mar 3, 2023 11:19 AM in response to AuDI_123

Hi AuDI_123,

To aid us in isolating this issue, can you confirm the following?

If you check your email at the hosting site, in this case likely Bluehost, are the emails missing there with the same time frame?
In Mail > Preferences > Accounts, tap on your email then Mailbox Behaviors and confirm that messages are not set to delete there.

If those settings are accurate and you're missing messages on webmail as well, we'd recommend reaching out to Bluehost for additional assistance.

Take care.

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Answer 2

a brody

Level 10

85,245 points

Mar 3, 2023 09:40 AM in response to AuDI_123

Are you sure the problem isn't missing scrollbars? Apple menu -> System Preferences -> general lets you show scrollbars all the time, for when there is overflow on windows.

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Answer 3

tbirdvet

Level 6

16,703 points

Mar 4, 2023 04:33 AM in response to AuDI_123

Which folder are these being deleted from? If it is your trash then your provider is probably removing them after two weeks. My Yahoo gets deleted after 3 weeks.

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my IMAP emails are being deleted after two weeks

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