Will Quick Start transfer all visual voicemails to a new phone from a new provider?

Getting a new phone (14 Pro Max) from a new provider (TMobile), and want to be certain that all the Visual Voicemails existing on my old phone (11 Pro Max) will land on the new phone that will have the same phone number.


Will use Quick Start to kick off the set up the new phone. And the old one does regular iCloud backups that I suppose will be used to fill in what Quick Start doesn't cover.


(Not talking about voicemails that may be out on AT&T's servers. Only interested in the voicemails that are in Visual Voicemail on my old phone.)


Is this certain to work? Works sometimes? Nope, it'll be a fail? Better make a local backup using iTunes?

iPhone 11 Pro Max

Posted on Feb 26, 2023 10:40 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2023 08:10 AM

And the answer is...


QuickStart successfully moved all the voicemails from an iPhone 11 associated with an AT&T account to an iPhone 14 on TMobile along with all other data. Phone to phone transfer. Voicemails appeared once the voicemail passcode had been entered. Had made an iTunes backup of the 11 but it was unneeded.

8 replies
Question marked as Top-ranking reply

Mar 6, 2023 08:10 AM in response to barbless.

And the answer is...


QuickStart successfully moved all the voicemails from an iPhone 11 associated with an AT&T account to an iPhone 14 on TMobile along with all other data. Phone to phone transfer. Voicemails appeared once the voicemail passcode had been entered. Had made an iTunes backup of the 11 but it was unneeded.

Feb 28, 2023 11:48 AM in response to barbless.

Hi barbless,


Thank you for participating in the Apple Support Communities. It looks like you came from the following support article: Use Quick Start to transfer data to a new iPhone or iPad - Apple Support


When dealing with important information, it's always smart to have a backup of whatever you need to avoid data loss. Here's a link to help: How to back up your iPhone, iPad, and iPod touch - Apple Support


Once you have successfully backed up your data, you can transfer your data to the new device using the link that you came from. Be sure to check the data was safely moved to your new device before erasing from your old device.


Have a great day.



Feb 28, 2023 01:49 PM in response to Lawrence Finch

Thank you Mr Finch.


Your understanding seems to differ from TMobile's: "T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any order, on your phone... This app is only for Android devices, Apple iOS devices use a built-in voicemail app. For help with the iPhone app, see Check your voicemail on iPhone - Apple Support."


Also, my brother has been a TMobile subscriber for more than a decade. He's moved up through several iPhone models, and despite the fact that TMobile deletes VMs on their servers after 30 days, he has TMobile voicemails going back to 2016 and accessible today through Phone | Voicemail. All the old VMs moved from one iPhone to the next via Apple's transfers like QuickStart. This seems to prove that an iPhone syncs VMs with the provider as the VMs become available, but thereafter those VMs are accessed off the phone.


What's unknown here is whether a new iPhone - one using the same phone number as an old iPhone but coming from a different provider - will successfully restore those saved VMs from the old iPhone's backup.

Feb 28, 2023 12:05 PM in response to lexOS1

Thank you @lexOS1. In the searches I've done, this is pretty much the same info I've found - a smart suggestion, but no actual answer to the question.


What's frustrating is that there does not seem to be any definitive answer about something that happens very frequently: When you changed providers, had them port your number, and got a new phone, did your your new phone have all the VMs you had on the old phone? <crickets>


This seems like something Apple would know. Maybe for some reason, though, it's a provider-specific situation. But in that case, it seem certain that this is something the providers see daily. How is it that answer doesn't seem to exist?


Thanks for the suggestion to keep the backup.

Feb 28, 2023 12:43 PM in response to KiltedTim

If I had a handful of VMs using the share sheet would be workable but I have many, many more. Having them each in emails.... ugh. Perhaps sending them into Voice Memo might make sense if it weren't for how many need to be touched.


I see there are a few programs that can suck VMs out of a connected phone or its backup, and can automate saving them in a sensible way, but that's $40 I'd rather not spend if it turns out that the VMs do transfer using QuickStart.

Feb 28, 2023 12:48 PM in response to barbless.

Visual Voicemail is a carrier service; as such it does not transfer from one phone to another. However, if the phone number of the new phone is the same as the old phone the visual voicemail on the new phone will sync to your carrier’s voicemail server. However, I just noticed you are changing carriers. There is no way to move the voicemails from the previous carrier to a new carrier.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Will Quick Start transfer all visual voicemails to a new phone from a new provider?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.