Installer task hangs when asking for permission

Harold Abbott wrote:

The problem is not the apps, which once installed, run like banshees. It's the installer that is giving me fits when it attempts to create a new directory in the filesystem. For most of my apps, I have been using for years, I know the file structure and can create it manually, after the installer fails. Then the application will run. But I am now installing some of the new photo apps from Topaz, and am, as yet, unfamiliar with their structures. With their help, was recently able to have success installing their software. The problems was all related to where their application expects to find a specific folder for saving the images being created.

What steps were required to get Topaz to installer? That may provide some clues for us. Also, are these third party apps fully supported in Ventura and are you using the most recent version of these apps? macOS includes lots of new security features and you may need to configure those security features to allow an app to access certain locations and devices.

Control access to files and folders on Mac - Apple Support

Are you using any anti-virus apps, cleaning/optimizer apps, or third party security software? If so, then these apps do interfere with the normal operation of macOS and could be the source of the problem. Plus these types of apps are not needed on a Mac, so if these are installed, then uninstall them by following the developer's instructions. You can try booting into Safe Mode to see if the apps will install since Safe Mode prevents the automatic launching of third party software during boot & login. If you want us to check out the Mac's configuration, run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

I believe my problem would go away if I could do a "clean install" of just the Ventura Installer.

I would first try Safe Mode, and I would also try @bailier's suggest for testing with another macOS user account.

If you want to perform a clean install of macOS, then you have several options if you have an Apple Silicon Mac:

• Use Recovery Mode to access the macOS installer
• Create a bootable macOS USB installer
• "Restore" the firmware which will push macOS onto the internal SSD, but this option requires access to another Mac running macOS 10.15+ along with a USB-C charging cable (no lightning bolt icon on the connector....older Apple Silicon Macs shipped with them, but later Macs shipped with a MagSafe3 cable), or an Apple USB-C to USB-A cable (I believe I used this one one time with an older Mac as the host for the process).

When using the first two options, you will need erase the drive by using the instructions in this Apple article (also included in the "Recovery Mode" article linked above. The third option does all the setup automatically, but I don't know what OS it will put on the Mac (original factory OS, or the latest supported OS).

Use Disk Utility to erase a Mac with Apple silicon - Apple Support

Hey there Harold Abbott,

Thanks for reaching out to the Apple Support Communities. To get started, on your previous Mac that you transferred the apps from, are you using the same macOS version as your new Mac Studio? If not, it is possible that you may need to completely remove and reinstall the apps to ensure that you have the most compatible version of the app available.

For more details and steps that can help with troubleshooting this issue, take a look at this link here: If an app on your Mac stops responding, closes unexpectedly, or won’t open - Apple Support

1. Quit and reopen the app

Quit the app, then open it again. If the app won't quit, force the app to quit. Then check to see if the problem with the app is fixed.

2. Restart your Mac

Restart your Mac. Then check to see if the problem with the app is fixed.

3. Check for updates

To see if updates are available for the app, open the App Store, then click Updates. If updates aren't available for the app, update the software on your Mac. Or if you didn't get the app from the App Store, look for updates to the app on the app developer's website. Then check to see if the problem with the app is fixed.

4. Reinstall the app

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. If you didn't get the app from the App Store, redownload the app on the app developer's website. Then check to see if the problem with the app is fixed.

Keep us updated on the results.

Take care!

Hello Harold Abbott,

Thanks for the update. If you continue to experience this issue, we suggest trying in a different user account. This will help to isolate the problem to your account or the macOS system.

You can find steps for doing so here: Add a user or group on Mac - Apple Support

Should the issue occur there as well, we suggest you contact Apple Support. They'll be able to look into this with you further.

Have a great day.

Hello Harold Abbott,

As the issue remains reach out to Apple Support to report it and have them further assist. If needed, the link below will help you get connected.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Cheers.