Anyone else experiencing sending emails failure, but only sometimes? No notification or message to advise of failure, and no Outbox to check - emails just disappear completely.
iPad Pro, 12.9-inch, 6th Gen, Wi-Fi
Hello JohnnyD049,
Thank you for reaching out to Apple Support Communities.
Here are a few things we would recommend checking to further isolate the issue:
"There are a few things to keep in mind and check:
Additional steps to try can be found here: If you can’t send email on your iPhone or iPad
If the issue persists, can you provide additional details? When did you first notice this? What is your exact iPadOS version? Also, does this happen with multiple email accounts?
Cheers!
Hello JohnnyD049,
Thanks for the additional information. Next, we suggest updating your iPad to the latest iPadOS version using the steps in this article: Update your iPhone or iPad - Apple Support
If the issue persists after updating, we suggest testing to see if the behavior is present when sending emails from the Yahoo website. If the behavior continues there, you'll want to contact Yahoo for troubleshooting their service: Help for your Yahoo Account
Let us know the results.
Take care.
Hi Omar_A1
Many thanks for your response.
I already checked all those suggestions. I am not experience any connection problems, and there have been no service outages to explain this problem. I am only using one email account; BT Yahoo mail, and the mail settings on my Apple devices have not been changed. This problem is completely random; I can send two emails within moments of each other, and one will send and one will not. My iPad makes the Whoosh sound every time, and I do not receive any alerts or messages to indicate that the emails have not been sent. No Outbox appears on my iPad, so I have no reason to believe the emails have not been sent. My Drafts folder is empty, and only when I check my Sent folder do I realise it does not contain the failed emails, which have simply disappeared completely.
I have noticed the Undo Send button occasionally but I assumed it is is new feature in the latest iOS version until I saw the item in your reply. However, if an email has not been sent, why would anyone need an Undo Send button?
I am using an iPad Pro 12.9" 2nd Generation with iPadOS Version 16.2 (20C65), and I have never experienced any problems sending emails until now. I do not make backups. This problem only occurred in the last couple of weeks, and since the last OS update.
Many thanks
JohnnyD049
Hi bailier
Many thanks for your response.
I have now updated the iPadOS to 16.3.1 (20D67), so we’ll see how that goes.
Please be aware that I also use BT Yahoo’s webmail on a laptop PC, and this issue never occurs there.
Many thanks
JohnnyD049
Anyone else experiencing sending emails failure, but only sometimes? No notification or message to advise of failure, and no Outbox to check - emails just disappear completely
