Apple TV streaming keep freezing
I have a smart tv Samsung,
and Netflix works perfectly.
Apple TV keeps on freezing.
I tried : resetting my tv, updating it, reinstalled Apple TV app,,,
i don’t know what to do anymore!
Question marked as
User profile for user:
Jaym_8
User level:
Community Specialist
Hello AngelaYogini,
If the Apple TV app on a Samsung TV is not working properly, you'll want to follow these recommended steps:
1. Hold the power button down on your TV remote for more than 5 seconds. If you do not have the TV remote, unplug the TV for 30 seconds, plug it back in, then turn it on.
2. Open Apple TV, and see if it freezes again.
3. Try opening a different app on the TV. If the other app is working without issue, contact Apple Support.
4. Update the software on your TV.
5. Once the update is complete, try the apps again, if they still freeze, or if no update was necessary, continue troubleshooting.
6. Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub.
7. Enter the PIN for your TV. Default is 0000.
8. After the smart hub reset, press Home and then select Setup.
9. Follow the on-screen instructions to set the TV up.
10. Give Apple TV time to automatically download after the reset.
11. Wait 10 minutes, then try opening Apple TV again.
If Apple TV and other apps are still freezing, your TV requires service.
Apple TV app opens on the TV, but I am having a problem in the app
Cheers!