Change storage plan not working

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PluginPete Author

Level 1

9 points

Change storage plan not working

When I go in to the iCloud setting and click on Change Storage Plan, nothing happens

Posted on Feb 20, 2023 01:12 AM

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Answer 1

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PluginPete Author

Level 1

9 points

Feb 22, 2023 05:56 AM in response to OrigamiFan1

Thank you for the answer!

Your description was what I expected, but I was stuck at step 4: When I tapped "Manage Account Storage or Manage Storage", nothing happened.

Something prompted me to check the card registered to my icloud account and it seems that was the problem. The card is valid, but there was a notice that my bank might ask for additional authorization (or something like that). There was a button I could click to fix it, but that didn't work either.

I ended up removing the card and adding another one. That fixed the initial problem with the unresponsive "Manage Account Storage or Manage Storage"-button

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Answer 2

Feb 21, 2023 12:18 PM in response to PluginPete

Hi PluginPete,

For help with ensuring you can change your iCloud storage as expected, test the steps below found in the article here: Downgrade or cancel your iCloud+ plan - Apple Support

"How to downgrade or cancel your iCloud+ plan on your iPhone, iPad, or iPod touch

Open the Settings app.
Tap your name.
Tap iCloud.
Tap Manage Account Storage or Manage Storage.

Manage Account Storage is towards the top of iCloud settings.

5.Tap Change Storage Plan.

Change Storage Plan is below the Share With Family button.

6.Tap Downgrade Options and enter your Apple ID password.

The Downgrade Options button is towards the bottom of the page, below Upgrade Options.

7.Choose a different plan:

To downgrade your plan, choose a new storage amount.
To cancel iCloud+, choose the free 5GB plan or choose None.

8.Tap Done. If you can't tap Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support."

If the issue continues, test a normal restart of your device and ensuring you're connect to strong Wi-Fi network. You can also try downgrading on a different device.

If you continue to have issues, reach out to Apple Support directly to ensure you're not billed for services you wish to change and to further assist.

Contact - Official Apple Support

Contact Apple for support and service - Apple Support

Best.

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Change storage plan not working

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