User profile for user: OliverBarreto
OliverBarreto Author
User level: Level 1
13 points

Shazam not opening songs in Apple Music, and open and add buttons disabled on iPhone

As I said… Shazam on my iPhone just won’t open Apple Music. On muy iPad and my MacBook, it works but on my iPhone … it just recently stopped working.


I have Apple music enabled but the other 2 disabled. When I press on it nothing happens. I have already uninstalled the app, updated iOS, restarted, even waited 1 month … and nothing so please don’t bother with standard answer (Use Shazam on iPhone, iPad, Apple Watch, or Mac - Apple Support).


I don’t even have the same iOS settings for Shazam like everyone at home (my wife and 2 kids). They have settings to allow connecting with iTunes and Apple Music and it works for them.

Also… my Shazam’s don’t get synchronized always with the auto generated play list in Apple Music. Some songs do… some don’t, even when it says it is synced in Shazam > Settings >iCloud Sync is enabled


Can someone in Apple or Shazam support give some help ???.


BTW… I have Apple Music family plan. Thanks in advance.





iPhone 12

Posted on Feb 18, 2023 02:24 PM

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User profile for user: mikeg28806
mikeg28806
User level: Community Specialist

Posted on Feb 20, 2023 12:37 PM

Thanks for posting in the Apple Support Communities OliverBarreto,


The following information should help you take advantage of Shazam with Apple Music on your iPhone:


Tap the Apple Music button near a Shazam to listen to that song in Apple Music. If you’re an Apple Music subscriber, songs that you've Shazamed can be automatically added to a playlist called My Shazam Tracks in the Music app. On iPhone or iPad, swipe up to My Music from the main Shazam screen, tap the Settings button , then turn on “Sync Shazams to Apple Music.”
You can also add a Shazam to another Apple Music playlist without leaving the Shazam app. Just tap "Add To" next to a Shazam, then tap the playlist. If you’re not already a subscriber, learn how to join Apple Music.
If you can’t add songs to a playlist, make sure to sync your music library with Apple Music.

Use Shazam with Apple Music, Snapchat, and more


We hope this helps!

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User profile for user: mikeg28806
mikeg28806
User level: Community Specialist

Feb 20, 2023 12:37 PM in response to OliverBarreto

Thanks for posting in the Apple Support Communities OliverBarreto,


The following information should help you take advantage of Shazam with Apple Music on your iPhone:


Tap the Apple Music button near a Shazam to listen to that song in Apple Music. If you’re an Apple Music subscriber, songs that you've Shazamed can be automatically added to a playlist called My Shazam Tracks in the Music app. On iPhone or iPad, swipe up to My Music from the main Shazam screen, tap the Settings button , then turn on “Sync Shazams to Apple Music.”
You can also add a Shazam to another Apple Music playlist without leaving the Shazam app. Just tap "Add To" next to a Shazam, then tap the playlist. If you’re not already a subscriber, learn how to join Apple Music.
If you can’t add songs to a playlist, make sure to sync your music library with Apple Music.

Use Shazam with Apple Music, Snapchat, and more


We hope this helps!

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Shazam not opening songs in Apple Music, and open and add buttons disabled on iPhone

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