I'm on a 2021 MacBook Pro. Since updating to Ventura 13.1 I can't drag and drop from Mac Mail. My process is:
Share > Mail
Grab the file from mail and drop it in app or browser.
Ventura process:
Share > Mail
Right Click > save to Downloads
Open finder
Grab file from finder drag to app or browser.
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
I've spent days on this. My drag and drop works on everything other than my desktop. None of the suggestions worked for me. This morning I was determined to find an answer for myself on my MacBook Air running IOS Ventura. And! on the desktop using finder edit I found Stacks clicked.So I unchecked the Stacks option and WOW...Success. Hope this is of use to someone as frustrated by the whole procedure as I
Just to make sure you're not dealing with bugs in older versions, you should update to Ventura 13.2.1 before continuing to troubleshoot.
Sure! We use HelpScout, which is a web app. I need to attach excel files to replies within HelpScout. Previously I did that by sharing an Excel file to Mail. That would generate an email with the file as an attachment. Then I would drag and drop the file from Mac Mail into a reply or note in HelpScout.
Since upgrading to Ventura I cannot drag & drop anything from the Mail app. I have to save it to downloads and retrieve it there. It is only items that are attached to Mac Mal that I can no longer drag and drop.
I tried to upgrade per the suggestion, but my Macbook isn't recognizing any updates.
I really appreciate your time and suggestions.
Thank you for explaining.
I still find it weird that you would not just drag the excel file to the web interface, and instead went through mail.
But maybe that's because I'm unfamiliar with HelpScout.
Is the user referring to this Application ?
links below
https://www.helpscout.com/help-desk-app/
https://www.helpscout.com/shared-inbox/
From what is appearing in the two links this appears to an application for iOS or Android
Chassis26 wrote:
1 - It is the app! 2 - There is a browser version as well.
1 - An App is an Application installed and used on the Computer
2 - A browser version IMHO is a browser Extension installed used in the Browser
So which one that is the problem ?
What has Mail got to do with anything?
Can you clarify?
You seem to have a file that you want to open in a browser, why share to Mail first?
It is the app! There is a browser version as well.
Thanks so much for this. I followed the instructions, but drag and drop from within Mac Mail didn't work either in safe mode or after I rebooted.
I think the issue is really Mac Mail? I used excel as an example, but I'm unable to drag, word files or PDF files etc.
Best I leave this to another Contributor to sort out.
FYI - the quested ask remain unanswered
It would help though, for the Others to know what is what
Drag & drop from Mac Mail Ventura
