iPad Air (5th gen) -very poor Touch ID recognition with upper button.

Question

iPad Air (5th gen) -very poor Touch ID recognition with upper button.

The Touch ID sensitivity on my new iPad Air Gen 5, is very poor, compared with other Apple devices, iPhone, older iPad, various Macs. It works less than 50% of the time and then only after multiple touches. I have reset my finger recognition twice now with zero improvement and done a system reset as well, again as usual, with zero improvement. It does not help that the top edge of my Apple Folio Cover, sits slightly proud of the top edge of the iPad, presumably (and sensibly) to protect the metal rim of the pad from damage. I just hope that an OS or firmware update will improve this in due course, as currently it is spoiling the otherwise good experience with my new iPad.

iPad Air 5 Wi-Fi

Posted on Feb 17, 2023 2:51 AM

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Answer 1

UTBadger

Community Specialist

Feb 19, 2023 7:01 AM in response to RWilsonLaidlaw

Hey RWilsonLaidlaw,

We’d be happy to help out. If you’re having issues with Touch ID recognition, given the steps taken to this point, we’d suggest adding a second fingerprint to improve recognition. For help with doing so, check out these steps:

Add a fingerprint

You can add multiple fingerprints (both of your thumbs and forefingers, for example).

1. Go to Settings > Touch ID & Passcode.

2. Tap Add a Fingerprint.

3. Follow the onscreen instructions.

This is outlined further here: Set up Touch ID on iPad - Apple Support

We hope this helps out, but if not, please contact Apple for further support here: Get Support

Take care!

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iPad Air (5th gen) -very poor Touch ID recognition with upper button.

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