I can't see photos in Message
My wife's iPhone doesn't load photos in the Messages app. She gets a screen with the photo info but can't view them.
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kamote0628
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Community Specialist
Hi Drodawg,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
- Does it help if you restart the iPhone? Restart your iPhone - Apple Support
- Is she experiencing the issue while using cellular data, Wi-Fi, or both?
First, let’s check for a software update and make sure that you are running the latest version of iOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
Next, please make sure that you have enough storage.
If the device storage is extremely low or full, it may affect the device's performance.
You can use the article below as a reference.
If your iPhone or iPad is running slow - Apple Support
Also, is your wife using any Screen Time setting?
If yes, does it help if she disable Screen Time?
Some Screen Time settings may affect contents and media.
Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support
If the issue persists, please get back to us with the details below
- Is the issue isolated to photos sent by certain contacts?
- What happens when your wife attempts to open a photo? Is she directed to a blank screen?
- Are the affected photos sent through SMS/MMS or iMessage?
If possible, send your wife a message with a photo. Then, check if she can open it.
Take care!