Borderless printing issue

Question

Level 1

8 points

Borderless printing issue

Hello,

I'm trying to transform a PDF with a portrait layout into a landscape layout, kind picture book style with each time the two pages side by side. These are the options I choose in the print window :

A4 borderless
Scale : 100%
Layout : 2 pages per sheet

Everything else follows the default settings. I then export to PDF.

Everything looks perfect in the preview (sheet view), but when it is exported as a PDF there are always white borders added.

I have the same problem whether I export the PDF from Microsoft Word, with the above options, or whether I export first as a normal (portrait A4) PDF and then do the following options to switch to landscape and reduce the page count.

If I export as a normal PDF with only 1 page per sheet, I do not get the added borders.

Thanks for your help.

MacBook Air (M2)

Posted on Feb 15, 2023 07:01 AM

Reply

Answer 1

Shannon_DN

Community Specialist

Feb 16, 2023 11:39 AM in response to hibou_-

Hi hibou_,

Thanks for contacting Apple Support Communities!

We understand that when you export a PDF via the print command, you see a white border but when you export a PDF from another app, you don't experience the same behavior.

Which app does the PDF file originate in?

If you're using an app that's not developed by Apple, you may consider reaching out to the app developer to investigate this behavior further with you. If you need help to locate an app developers contact information, you can follow the steps outlined here: How to contact an app developer - Apple Support

"Contact the developer of a macOS app

Open the App Store on your Mac.
Click the sign-in button or your photo.
A list of apps appears. Click the app that you want. If you can't find the app, use the search bar.
The app's product page appears. Click Support or App Support. If you don't see Support or App Support, make sure that you're signed in with the correct Apple ID."

Kind regards.

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Answer 2

AnnieL2

Community Specialist

Feb 17, 2023 03:22 PM in response to hibou_-

Salutations hibou_-,

You mentioned that this happens when attempting to switch a document that is in portrait to a document that is landscape. Please also test exporting to PDF without changing the orientation.

Also, we’d like to have you test without scaling.

Thanks.

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Answer 3

hibou_- Author

Level 1

8 points

Feb 17, 2023 11:43 AM in response to Dorain1

Hello Dorain1,

Thanks for your message. As I'm printing to PDF, I don't think it's an issue concerning a specific printer. In any case there are no updates (not printer, not system) available for my mac.

Here are the screenshots of my settings.

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Answer 4

hibou_- Author

Level 1

8 points

Feb 17, 2023 02:38 AM in response to Shannon_DN

Hello,

Unfortunately I have the same issue weather Printing to PDF from Preview or from Microsoft Word, so I understand that the bug is with the printer window, and how Apple exports files to PFDs.

As I mentioned, it looks perfect in the printer preview, but when it is exported as a PDF there are always white borders added.

The only way I have found to avoid the issue is to print to PDF using Google Chrome, which has its own printer window and thus avoids the bug.

Thanks for your help.

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Answer 5

Dorain1

Community Specialist

Feb 17, 2023 07:35 AM in response to hibou_-

You are welcome hobo_,

We'd like to learn more so we know which direction to go with troubleshooting with you.

Have you checked to see if there are any updates for your printer when using with Mac?

Is it possible to take a screenshot of your printer settings (just the settings, no need to include the print preview).

We look forward to hearing back from you.

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Answer 6

hibou_- Author

Level 1

8 points

Feb 19, 2023 01:54 AM in response to AnnieL2

Thanks for your reply.

As you can see from the screenshots, I am not changing the orientation in the print window ; I am selecting to print 2 pages per sheet, which puts them side by side (thus going into landscape mode ; but I do not need to select this option).

Also when I choose to print the entire image there is no scaling (image at 100%). If I click 100%, instead of print entire image, there is the same issue.

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Answer 7

hibou_- Author

Level 1

8 points

Feb 20, 2023 11:38 AM in response to K_Wall44

I spent over 2 hours this evening on the phone with Apple Support, they were unable to resolve the issue. I believe it is a bug. If anyone finds a solution, please let me know.

In the meantime, this website offers a work around :

https://online2pdf.com/multiple-pages-per-sheet#

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Answer 8

K_Wall44

Community Specialist

Feb 19, 2023 12:53 PM in response to hibou_-

Hi hibou_-,

We'd like to have the issue investigated further. Please reach out to support for additional assistance here: Get Support

Best regards.

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Borderless printing issue

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