why is my spatial audio unavailable?
My spatial audio is not working when it’s turned on, it says it’s unavailable
iPhone XS
User profile for user:
OrigamiFan1
User level:
Community Specialist
Hi april4845,
You started from a great resource: Listen with Personalized Spatial Audio for AirPods and Beats
Have you confirmed all requirements outlined in the article were met? If needed again find them below.
"What you need
To set up Personalized Spatial Audio, you need an iPhone with iOS 16 and the TrueDepth camera.
After you sign in with your Apple ID, you can use Personalized Spatial Audio on these devices:
- AirPods Pro (1st or 2nd generation), AirPods Max, AirPods (3rd generation), or Beats Fit Pro
- Audiovisual content from a supported app
- An iPhone or iPod touch with iOS 16 or later; an iPad with iPadOS 16.1 or later; an Apple Watch with watchOS 9 or later; an Apple TV with tvOS 16 or later; or a Mac computer with Apple silicon and macOS Ventura"
If the requirements are met, you can test with a normal restart of the AirPods or Beats connected as well as restarting your iPhone. You can also find helpful information here: About Spatial Audio with Dolby Atmos in Apple Music - Apple Support
Should the issue continue, reach out to Apple Support directly to report it and further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.