Family Sharing

getting family sharing error message


Apple TV 4K, tvOS 16

Posted on Feb 11, 2023 01:28 PM

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Question marked as Top-ranking reply

Posted on Feb 18, 2023 09:20 AM

Thank you for your reply. The error message stated that an unexpected error occurred. The problem has been resolved by re-entering payment information.

3 replies

Feb 13, 2023 02:56 PM in response to Hcs_Jts-39

Hi Hcs_Jts-39,


We want to help. Can you let us know more about the error you're receiving? What does the exact error say? That information will help us plan how to proceed.


If you're attempting to share iCloud+ with your family, please be sure to review all of the information outlined in the link you came from, to ensure the correct process is being used, and rule out a possible issue there: Share iCloud+ with your family


With Family Sharing, you can share an iCloud+ subscription with up to five other family members.

With Family Sharing, you can share a subscription to iCloud+ with everyone in your family group. This includes 50GB, 200GB, or 2TB of iCloud storage as well as features like iCloud Private Relay, Hide My Email, and HomeKit Secure Video support.* Learn more about iCloud+.

When you share an iCloud+ subscription, everyone in the family group uses their own account. That way your photos, documents, and other information stay private, even though you're sharing access to the service. You simply share the features and space available in iCloud+ with your family members, so you only have one plan to manage.
Share iCloud+ with everyone in your family
See how much storage your family is using
Switch from your personal iCloud+ plan to your family plan
If your family stops sharing iCloud+ or you leave Family Sharing
* Not all features are available in all countries or regions. Without access to your IP address, some websites may require extra steps to sign in or access content after you turn on iCloud Private Relay. HomeKit Secure Video requires a supported iCloud plan, compatible HomeKit-enabled security camera, and HomePod mini, HomePod, Apple TV, or iPad running as a home hub. 


Thanks!

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