MacBook Air doesn’t recognize Canon printer for scanning.

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Level 1

11 points

MacBook Air doesn’t recognize Canon printer for scanning.

This is a strange one. My MacBook Air does not recognize my new Canon printer when I try to scan from the printer using the Canon IL Scan Utility Lite program. It searches for the printer but never finds it. Strangely, the Macbook is able to recognize the printer for printing. Two other Apple devices(iPad, iPhone) also recognize the printer for scanning. A Canon techie ran through troubleshooting with me and said the Macbook must somehow be blocking the Scan Utility Lite app. TIA.

MacBook Air 13″, macOS 12.6

Posted on Feb 9, 2023 04:35 PM

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Answer 1

Top-ranking reply

Old Toad

Level 10

214,242 points

Feb 9, 2023 05:22 PM in response to Swami7825

Try the following: Reset the Mac printing system to solve a problem - Apple Support

If that fails boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

And if all else fails and you can print from the unit try scanning with the demo version of VueScan.

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Answer 2

Swami7825 Author

Level 1

11 points

Feb 10, 2023 01:55 PM in response to Swami7825

The “reset printing system” option does not appear when I hold “command” and click on the items in the left column. All I see are my old printer(which I just removed) and the new one. Should I delete the new printer and add it in again?

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Answer 3

Swami7825 Author

Level 1

11 points

Feb 10, 2023 01:27 PM in response to Old Toad

The “reset printing system” option does not appear when I hold “command” and click on the items in the left column. All I see are my old printer(which I just removed) and the new one.

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Answer 4

steve626

Level 6

13,005 points

Feb 10, 2023 08:59 PM in response to Swami7825

Control-click (or right click) directly on the printer listed on the right side of the window and select "reset printing system" to perform the reset as described in the Apple support article.

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MacBook Air doesn’t recognize Canon printer for scanning.

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