Sounds and Haptics stop functioning

I've checked all these settings but my watch still randomly stops making sound alerts, including alarms. Why?

Apple Watch

Posted on Feb 8, 2023 10:27 AM

Question marked as Top-ranking reply

Posted on Feb 13, 2023 07:27 AM

You seem to misunderstand what I was saying. I'm saying that it stops making any sounds and haptics, including vibrations randomly and for no apparent reason. Restarting the watch fixes the issue.


I have gone through all the steps you listed above so many times and it doesn't fix anything. I keep my watch and phone clean, including checking for debris often. I have verified my watch is not on mute, but even if it were, it would still vibrate. I always checking for latest OS versions for both devices and installing them.


If you look at the page I posted from, it gives all the same steps you posted in an effort to help, which is less than helpful and frankly somewhat insulting. Did you not understand what I meant by my initial post?


So again, my watch will randomly stop producing sounds and any other haptics alert. This issue seems completely random and I cannot seem to replicate it. There is no indication it has stopped, until I have an alarm that doesn't sound. Since I use my watch as my alarm clock, this is an issue.


I have gone through all the troubleshooting steps posted above and I have verified my sounds and haptics settings are correct according to the article I linked in my initial post.


Any suggestions? Any one else have a similar experience?

2 replies
Question marked as Top-ranking reply

Feb 13, 2023 07:27 AM in response to dawngreg08

You seem to misunderstand what I was saying. I'm saying that it stops making any sounds and haptics, including vibrations randomly and for no apparent reason. Restarting the watch fixes the issue.


I have gone through all the steps you listed above so many times and it doesn't fix anything. I keep my watch and phone clean, including checking for debris often. I have verified my watch is not on mute, but even if it were, it would still vibrate. I always checking for latest OS versions for both devices and installing them.


If you look at the page I posted from, it gives all the same steps you posted in an effort to help, which is less than helpful and frankly somewhat insulting. Did you not understand what I meant by my initial post?


So again, my watch will randomly stop producing sounds and any other haptics alert. This issue seems completely random and I cannot seem to replicate it. There is no indication it has stopped, until I have an alarm that doesn't sound. Since I use my watch as my alarm clock, this is an issue.


I have gone through all the troubleshooting steps posted above and I have verified my sounds and haptics settings are correct according to the article I linked in my initial post.


Any suggestions? Any one else have a similar experience?

Feb 10, 2023 11:29 AM in response to Community User

Hello AnthonySHLC,


Welcome to Apple Support Communities!


We recommend ensuring that both your Apple Watch and iPhone are running the latest OS versions. 

Update your Apple Watch

Update your iPhone, iPad, or iPod touch


You'll also want to check the speaker of the Apple Watch for any debris, along with removing its case (if applicable) to ensure it's not covering the speaker.

How to clean your Apple Watch 


The article you came from is also a great troubleshooting article for this type of issue.

Turning the volume up, along with managing the haptic alerts on the Apple Watch can also help: Change the audio and notification settings on your Apple Watch


How to turn your Apple Watch volume up or down

  1. "On your Apple Watch, open the Settings app.
  2. Scroll down, then tap Sounds & Haptics.
  3. Tap the volume down button decrease to decrease the volume or tap the volume up button  to increase it. You can also tap the slider, then turn the Digital Crown.

Apple Watch showing the Sounds & Haptics screen in Settings


How to turn haptic settings for the Apple Watch Digital Crown on or off

  1. On your Apple Watch, open the Settings app.
  2. Tap Sound & Haptics, then turn Crown Haptics on or off.

Apple Watch showing the Crown Haptics and System Haptics settings Sounds & Haptics screen in Settings

The Haptic Crown is available only on Apple Watch Series 4 or later."


Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!




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Sounds and Haptics stop functioning

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