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My iphone 13 pro max screen turned to black but it’s still on and talk to me. However even Siri can not solve my problem with black screen.
I already pressed volume up, volume down, right button for 12 sec, apple logo appeared but nothing else changed. What can I do to not have that black screen. Please help.
iPhone 13 Pro Max, iOS 15
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support
Axel F.
If you have access to a PC with iTunes, or a Mac, try connecting your iPhone to it with your charging cable.
Windows user? - Download iTunes here: iTunes - Apple
Once your iPhone is connected, follow Axel Foley's guide:
Volume UP release, Volume DOWN release press and hold the POWER button until you see this on your iPhone screen:
On your computer, a pop-up will appear where you can select Update and Restore.
Since you're supposedly on iOS 15, tap Update.
I saw the apple logo but in several seconds it disappeared and nothing was changed in my iphone… it has the same black screen and talks…
Odzulia Said:
"I already pressed volume up, volume down, right button for 12 sec, apple logo appeared but nothing else changed. What can I do to not have that black screen. Please help."
-------
Troubleshooting a Frozen iPhone:
Tried this Link?: If your iPhone is Stuck on the Apple Logo - Apple Support
Did you follow the instructions in steps 2 and 3 listed in my original response?
Axel F.
I pressed volume up, volume down, right button for 12 sec, apple logo appeared but nothing else changed. What can I do to not have that black screen. Please help.
