unable to view heic text images

Unable to view heic images in text messages. have iPhone SE and have OS 16.3

able to get pictures in text from non-iPhone


Posted on Feb 7, 2023 11:37 AM

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Feb 8, 2023 5:47 PM in response to scoobyrex02

Thanks for posting in the Apple Support Communities scoobyrex02,


It sounds like you're unable to view HEIC files sent through iMessage.


  1. If this is only happen when one contact is sending the photo, check to see if the sender has the most current iOS version installed on their iPhone.


2. If you're trying to view the photo while using cellular data, try connecting to Wi-Fi to see if that makes any difference.


3. If you're still having trouble with this, please contact Apple Support: Get Support.


Take care!


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unable to view heic text images

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