I purchased Apple Music Family Plan. Added my wife to plan. Both my phone and her phone show that the app is being shared. Yet, when she searches for music it reads “cannot connect”. (My phone connects instantly.)
She had her own individual plan that worked, but it expired seven months ago. Might that be interfering with her using my Family Share plan!
iPhone XR, iOS 16
Hello tbreilly,
Welcome to Apple Support Communities.
We understand that your wife is part of your Family Sharing group but unable to access Apple Music. We are happy to help.
These steps may help. Please try the steps here: If you can't find your family's shared content - Apple Support
"Check your Family Sharing settings
Make sure that you're using the same Apple ID for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too.
On your iPhone or iPad with iOS 16 or later
Let us know if you have further questions.
Take care.
Hello tbreilly,
Welcome to Apple Support Communities.
We understand that your wife is part of your Family Sharing group but unable to access Apple Music. We are happy to help.
These steps may help. Please try the steps here: If you can't find your family's shared content - Apple Support
"Check your Family Sharing settings
Make sure that you're using the same Apple ID for Family Sharing and Media & Purchases. And make sure that purchase sharing is turned on. Then ask your family members to check their settings too.
On your iPhone or iPad with iOS 16 or later
Let us know if you have further questions.
Take care.
Cannot connect to shared Apple Music
