LaCie 6big RAID macOS 13.2 mount issue

Question

Mike_Star Author

Level 1

68 points

LaCie 6big RAID macOS 13.2 mount issue

Hello.

My LaCie 6big RAID5 does not mount on my M1 Max Macbook Pro after macOS 13.2 update was installed.

It does not mount via Thunderbolt nor it does via USB-C.

The 6big RAID is seen by LRM via Thunderbolt only.

I connect it directly with provided cable.

I did uninstall - reboot - install - reboot cycle of LRM and installed the latest LRM update 2.9.4.437.

All the permissions are granted.

See attached screenshots.

Also sent to LaCie support.

Lander's Macbook Pro 16" M1 Max 💻

Posted on Feb 5, 2023 01:53 PM

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Answer 1

R_Gabriel

Community Specialist

Feb 7, 2023 12:52 PM in response to Mike_Star

Hey there and welcome to Apple Support Communities Mike_Star,

We can certainly understand your concern and are here to help.

We would like to ask you a couple of questions in order to get a better understanding. First, have you tried using another User account? Also, have you tried troubleshooting this issue in safe mode? Finally, has the device suffered any physical or liquid damage?

We thank you for your answers, they will help guide us to the next troubleshooting step.

While you gather that information, check out this link on how to use safe mode: How to use safe mode on your Mac - Apple Support

Kindest regards!

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Answer 2

Mike_Star Author

Level 1

68 points

Feb 8, 2023 06:07 AM in response to R_Gabriel

Yes, I tried another user account - did not help.

Safe mode will not work: LaCie 6big RAID needs an extension to run to work properly - this extension will not load when in safe mode, means it will not help.

Both my Macbook and LaCie 6big RAID are in perfect conditions.

THIS IS A SOFTWARE ISSUE AFTER 13.2 UPDATE.

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Answer 3

Drew_7

Community Specialist

Feb 8, 2023 06:48 AM in response to Mike_Star

Mike_Star,

With the behavior persisting and the steps you've already taken to isolate the behavior we recommend reaching out for additional support in your region. You can review potential options here: Get Support

Best regards.

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