My AirPods Pro’s are not trying to connect or reset can you help me?

iPhone 12 mini, iOS 16

Posted on Feb 5, 2023 01:00 PM

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Question marked as Top-ranking reply

Posted on Feb 5, 2023 01:09 PM

Your screenshot appears to show damaged hardware. Examples:

  • The Lightning cable is not perpendicular to the case.
  • There is a chip near the upper right of the gray area near the hinges.


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My AirPods Pro’s are not trying to connect or reset can you help me?

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