iPhone Unavailable
Must I erase my phone if I DO have my Apple ID and Password?
Must I erase my phone if I DO have my Apple ID and Password?
Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide system and model specific instructions:
If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide system and model specific instructions:
If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
Thank-you. I don’t believe the phone is backed up, so I was reaching for a different option before erasing…
Corny, but not having a backup is like driving your car without fastening the seatbelt. Things are fine until you suddenly really need it, but by that time it's too late.
iPhone Unavailable