4k remote stops working

Brand new Apple TV 4K and the remote just stops working. The only way to fix is to unplug the Apple TV. It will not reconnect any other way. This unit is a month old. Whatnis the problem?

Posted on Feb 2, 2023 7:16 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Feb 4, 2023 5:40 AM

Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.

6 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Feb 4, 2023 5:40 AM in response to Georg_heinz

Contact Apple or Apple Authorized Service Provider (not here) about your 4K remote. Explain to them what you have done already so you do not incur redundancy. Your new Apple TV 4K is under warranty. Take advantage of that, and perhaps there is something wrong with that remote (or the Apple TV hardware) that Apple may decide to replace under warranty.

Reply

Feb 4, 2023 8:42 AM in response to Georg_heinz

I would do some further investigation with Apple support because that is definitely not a normal outcome. I can attest to having mine since launch without issue, and am not seeing an uptick of other reports like this. Hopefully this can be resolved, I agree that is frustrating.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

4k remote stops working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.