Family sharing restrictions keeps resetting itself.

In the last month I’m having to reset the screen time and safety restrictions for my children on the family sharing. it’s always been fine prior to this but it now resetting itself sometimes multiple times a day.

It’s frustrating, time consuming and worrying to find that all the safety restrictions I’ve added to keep my children safe have been removed.

How can this be rectified please?

Posted on Feb 1, 2023 12:23 PM

Reply
1 reply

Feb 3, 2023 7:24 PM in response to catrin51

Hey there catrin51,


That's a strange thing to occur, especially since it occurs multiple times throughout the day. We wanted to confirm more details to better understand what's happening, along with ruling out some possible causes:


  1. You mentioned it started a month ago on both their devices, but do you recall what occurred on your device(or on their devices) when it first started?
  2. Does this only occur with specific Screen Time settings, or all of the settings that you set?
  3. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone and/or Restart your iPad
  4. We see you're using an iPhone, but if you have a compatible model, the latest version is iOS 16.3(or iPadOS 16.3 if your kids are using an iPad). You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
  5. We also recommend making sure that all apps are up to date: How to manually update apps on your Apple device


Cheers!

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Family sharing restrictions keeps resetting itself.

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