Access photos on an iPhone locked

Hi all,

here is my issue :

i have an iPhone of someone who passed away.

When consulting the iCloud it is connected to, it is obvious that this iPhone has not been backed up since a while. My purpose is to get the pictures from Photos on the iPhone back.

I don’t want to go through the back up process of Apple via an iMac because it will certainly erase everything on the iPhone and then back up from iCloud where there is no backup of these photos.

Is there a way to access the photos on this iPhone ?

Anyone who faced this issue ?

Does Apple has a solution for this kind of extreme situation ?

Thanks a lot for your help.

Posted on Jan 31, 2023 6:33 AM

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Top-ranking reply

Level 10

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Posted on Jan 31, 2023 7:19 AM

See -> How to request access to a deceased family member's Apple account

How to request access to a deceased family member's Apple account - Apple Support

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Top-ranking reply

Level 10

209,763 points

Jan 31, 2023 7:19 AM in response to lionnelfromparis

See -> How to request access to a deceased family member's Apple account

How to request access to a deceased family member's Apple account - Apple Support

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Level 7

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Feb 1, 2023 12:53 PM in response to lionnelfromparis

With proof of purchase from Apple or Apple authorized iPhone

retailer, Apple can unlock the iPhone so it can be used by another

but cannot get into the contents as such items are protected (encoded)

by the unknown AppleID and passcode.

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Jan 31, 2023 7:33 AM in response to Raicya

Thanks Raicya,

im not sure to d’elle understand what Apple can do and can’t.

In the event the iPhone is locked with its 6 digits password, can Apple access it or not without erasing all ?

it seems they say it will erase everything.

What is your understanding ?

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Level 5

4,788 points

Jan 31, 2023 9:37 AM in response to lionnelfromparis

No, Apple cannot. The data on a locked iPhone can only be accessed by unlocking it with its passcode.

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Jan 31, 2023 10:17 AM in response to edclange

Ok, thanks.

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Feb 1, 2023 12:00 PM in response to edclange

I was told not so long ago that with the invoice proving the purchase of the iphone, Apple could unlock it.

Does it remind you of something ?

Thanks.

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Access photos on an iPhone locked

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