Emails going to wrong inbox

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Emails going to wrong inbox

I have several email accounts -- AOL, iCloud, Gmail. All of a sudden (after years) some of my AOL mail is being sent to my iCloud email inbox. Not all of it, just some of it. These emails are addressed to the AOL address, but Mac Mail is putting them into my iCloud inbox. I've never used the iCloud email for anything and cannot figure out why this is happening all of a sudden. I've also have some issues with attachments not coming thru and have to rebuild the mailbox constantly, but that is minor compared to emails going to the wrong inbox. I've deleted the AOL mail from my Mac and reinstalled it, but didn't help. And upgraded to Monterey. Anyone have any thoughts? Help please!

Posted on Jan 30, 2023 12:51 PM

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Answer 1

ryane77

Community Specialist

Feb 2, 2023 07:31 AM in response to Auntbingo99

Thanks for getting back to us Auntbingo99, it’s appreciated.

First, we want to be sure that iCloud Mail hasn’t been turned on: Set up iCloud Mail on all your devices - Apple Support

Set up iCloud Mail on your Mac

1. On your Mac, do one of the following:

macOS Ventura: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, then click iCloud on the right.

macOS 12 or earlier: Choose Apple menu > System Preferences, click Apple ID, then click iCloud.

2. If you want to send and receive iCloud Mail on your Mac, click iCloud Mail, then click Turn On or select iCloud Mail (or Mail).

If it wasn’t, remove the AOL account, restart your Mac, then add it back again:

Log out of or remove email accounts in Mail on Mac - Apple Support

Add email accounts in Mail on Mac - Apple Support

If your AOL email still goes through iCloud, we recommend contacting Apple Support to look into this issue further with you: Get Support

All the best.

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Answer 2

faith185

Community Specialist

Feb 2, 2023 12:14 PM in response to Auntbingo99

Hey Auntbingo99,

In that case, another suggestion would be to check to see if there might be a rule that is causing your emails to be sorted in to the iCloud inbox. You can find and edit existing rules from Mail > Settings > Rules. Highlight a description, then click Edit in the right sidebar to see which rules are being applied. For more information on using rules check out Use rules to manage emails you receive in Mail on Mac - Apple Support.

If no rules are found or if that does not seem to be the issue after checking existing rules, reach out to Apple Support for a closer look at the issue.

Cheers!

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Answer 3

bbesspete

Community Specialist

Feb 1, 2023 11:33 AM in response to Auntbingo99

Hello Auntbingo99,

If you haven't already, we recommend checking Mail on the iCloud website, to see if the AOL messages show up there too.

If they do, the next step is to reach out to AOL directly, as there may be a setting selected that is forwarding these emails to your iCloud inbox.

Take care.

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Answer 4

Auntbingo99 Author

Level 1

15 points

Feb 2, 2023 06:57 AM in response to bbesspete

I've checked iCloud mail too. The emails that are addressed to an AOL address appear in the iCloud inbox (and not the AOL inbox). If it were a setting wouldn't all my AOL mail get forwarded? It's just 2 addresses, as of now. But they are both VIP addresses. And sadly, not every email from those addresses ends up in the iCloud inbox.

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Answer 5

Auntbingo99 Author

Level 1

15 points

Feb 2, 2023 11:52 AM in response to ryane77

Thanks for responding. My iCloud email is/has always been turned on on my Mac. Maybe I'm not understanding correctly what you're trying to suggest I do. But, if I were to turn it off then I would not receive mail from these senders. At least I'm receiving them in the wrong inbox. Before posting here I did remove the AOL account from my Mac and then added it back in.

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Answer 6

Auntbingo99 Author

Level 1

15 points

Feb 3, 2023 08:41 AM in response to faith185

Thanks for the input. I did look at rules already. And nothing there that hasn't been there for 5 years. The odd thing with this is it is not ALL of the emails from the two senders, just some of the time. Very strange. And as long as I get the emails delivered it really doesn't matter. But my concern is that eventually that will change and I will not be getting them any longer.

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Answer 7

ManJor

Community Specialist

Feb 3, 2023 10:00 AM in response to Auntbingo99

Hello again Auntbingo99,

We completely understand your concern. At this time, we suggest that you reach out to Apple directly. They will be able to look further into this with you. You can follow this link to connect with them:

Get Support

Stay safe and well!

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Answer 8

Auntbingo99 Author

Level 1

15 points

Feb 1, 2023 11:22 AM in response to Auntbingo99

Not sure if this should be posted in a different Apple Community topic?

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Emails going to wrong inbox

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