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Andalublue Author

Level 1

4 points

Software Update Password Problem

I tried to update the software on my MacBook Air but the system did not accept my Apple ID password. I thought I must have forgotten the correct password so I changed it. The software update system still didn't accept my new Apple ID password, nor the user password I'd set on the MacBook. Can anyone help?

Posted on Jan 30, 2023 5:37 AM

Top-ranking reply

WheelieNick

Level 8

40,425 points

Posted on Jan 30, 2023 5:57 AM

Try and boot the Mac in the safe mode to see if the problem persists

Start up your Mac with Apple silicon in safe mode

On your Mac, choose Apple menu > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
Press and hold the power button on your Mac until “Loading startup options” appears.
Select a volume.
Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode

Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
Log in to your Mac.
You might be asked to log in again.
On either the first or second login window, you should see “Safe Boot” in the menu bar.

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Software Update Password Problem

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