I can’t set up my face id

I can’t set up my Face ID it stopped working so I was trying to set up again

iPhone 12, iOS 16

Posted on Jan 28, 2023 07:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2023 09:44 PM

The link on top of this page which you had visited, before posting this question here, is shown under the "Related Article” that may have given you an answer. 


You need to mention which part from the above article was not clear to you.



Go to Settings, tap Face ID & Passcode, then tap Reset Face ID.Next tap Set up Face ID to set it up again.


If Face ID isn't working on your iPhone or iPad Pro



iPhone Camera

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.



Parts and service history

With iOS 15.2 and later and iPhone XR, iPhone XS models, and later—including iPhone SE (2nd and 3rd generation)—you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the battery has been replaced. If the replacement was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Battery.



Do you have a disabled Face ID alert on your device?

Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro



2 replies
Question marked as Top-ranking reply

Jan 28, 2023 09:44 PM in response to Jmanasek12

The link on top of this page which you had visited, before posting this question here, is shown under the "Related Article” that may have given you an answer. 


You need to mention which part from the above article was not clear to you.



Go to Settings, tap Face ID & Passcode, then tap Reset Face ID.Next tap Set up Face ID to set it up again.


If Face ID isn't working on your iPhone or iPad Pro



iPhone Camera

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.



Parts and service history

With iOS 15.2 and later and iPhone XR, iPhone XS models, and later—including iPhone SE (2nd and 3rd generation)—you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the battery has been replaced. If the replacement was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Battery.



Do you have a disabled Face ID alert on your device?

Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro



Jan 28, 2023 10:21 PM in response to Jmanasek12

Follow these steps, testing after each step:



If that didn’t work, then it could be a hardware issue.


According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

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I can’t set up my face id

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