frozen phone

reaching out through another phone, my iphone is completely frozen on the lock screen with all buttons not working.

iPhone 13

Posted on Jan 28, 2023 06:04 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2023 06:11 PM

Try a Forced Restart. Follow the instructions very carefully.


Force restart iPhone - Apple SupportOfficial Apple Support › guide › iphone › ios


There are only 2 possible results:


1) The phone returns to normal operation

2) The phone has a hardware problem. Take it to the Apple Store or authorized Apple Service shop




1 reply
Question marked as Top-ranking reply

Jan 28, 2023 06:11 PM in response to Paigehaines

Try a Forced Restart. Follow the instructions very carefully.


Force restart iPhone - Apple SupportOfficial Apple Support › guide › iphone › ios


There are only 2 possible results:


1) The phone returns to normal operation

2) The phone has a hardware problem. Take it to the Apple Store or authorized Apple Service shop




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frozen phone

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