PDFs won't print from Adobe Acrobat Pro 2020 or Wondershare PDF Element

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Level 2

454 points

PDFs won't print from Adobe Acrobat Pro 2020 or Wondershare PDF Element

This is one of those little things that drives me crazy...

I have developed a problem printing PDFs from Adobe Acrobat Pro 2020. This has been going on for months. I can create forms, fill forms, and do everything else necessary, but trying to print causes an interminable spinning beach ball. Force Quit: "not responding."

This got to be irritating enough that I purchased Wondershare PDF Element, and while it worked initially, now I get the same response when trying to print.

I thought the problem was with Acrobat but now I'm thinking there is something else causing this. How can I further diagnose this?

Thanks.

This is on a MacPro (mid-2010, running Mojave) that otherwise works flawlessly.

Mac Pro

Posted on Jan 27, 2023 9:45 AM

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Answer 1

BDAqua

Level 10

250,181 points

Jan 27, 2023 11:21 AM in response to pomme-homme

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

VikingOSX

Level 10

122,304 points

Jan 27, 2023 1:28 PM in response to pomme-homme

Ensure that you have the last supported version of Adobe Acrobat Pro DC 2020 installed for Mojave, that Mojave itself is fully updated, and if not, use the print tool from the Acrobat toolbar, not the File menu > Print…

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Answer 3

Jan 27, 2023 3:23 PM in response to pomme-homme

I have both of Acrobat and Wondershare PDF Element installed in my Mac, what I had similar to your case is my printer only print out half of the page, the helpdesk diagnosed it as either the software or the printer software version failed to work together properly. The remote helpdesk asked me to reinstall everything and it worked.

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PDFs won't print from Adobe Acrobat Pro 2020 or Wondershare PDF Element

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