Shared albums don't show up on my Mac

I just update the software on my Mac yesterday, and after that when I get back to Photos, I can't see my shared album anymore. And I tried to open iCloud for Photos on my mac. They ask me to purchase more storage to open it, it is so weird. Because I still can see and use it on my phone with the same iCloud, and before it showed up on this Mac too. I don't why after updating to Ventura 13.2, I can't see Shared albums on Photos anymore.

MacBook Air 13″, macOS 13.2

Posted on Jan 25, 2023 10:41 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2023 11:38 AM

Hello hanghuynh,


We'd like to help you with Shared Albums. You should be able to see them on all devices. The article you came from, If Shared Albums aren't working, is a great resource for this issue.


  1. Go to Photos.app > Preferences > iCloud and turn Shared Albums OFF.
  2. Wait 10 minutes.
  3. Restart the computer.
  4. Go to Photos.app > Preferences > iCloud and turn Shared Albums ON.
  5. Close the Preferences window and wait a few minutes. You may need to wait a full 24 hours before seeing all changes download.


Let us know if that worked for you.

Thanks for using Apple Support Communities.




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Question marked as Top-ranking reply

Jan 27, 2023 11:38 AM in response to hanghuynh

Hello hanghuynh,


We'd like to help you with Shared Albums. You should be able to see them on all devices. The article you came from, If Shared Albums aren't working, is a great resource for this issue.


  1. Go to Photos.app > Preferences > iCloud and turn Shared Albums OFF.
  2. Wait 10 minutes.
  3. Restart the computer.
  4. Go to Photos.app > Preferences > iCloud and turn Shared Albums ON.
  5. Close the Preferences window and wait a few minutes. You may need to wait a full 24 hours before seeing all changes download.


Let us know if that worked for you.

Thanks for using Apple Support Communities.




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Feb 4, 2023 5:45 PM in response to dawngreg08

I'm having a similar issue. I can't see the any albums, not even the shared albums in MacBook Pro ( OS 12.6.3). If I go to view, i can get to all albums, including shared albums but some of them, don't show the latest pictures. All shared albums are visible in all other devices, iPhone, iPad, etc. It seems that I need to reinstall Photos in my Mac but I haven't been able to find a way to do that. Can anybody help?

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Shared albums don't show up on my Mac

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