AirPod max FAIL to connect

Hi Sarahlqm,

Thanks for using Apple Support Communities. We understand you are running into an issue with your AirPods Max. We're happy to help. If you're unable to connect your AirPods Max, try resetting them as this can resolve a variety of issues and connection concerns. See how here: How to reset your AirPods Max - Apple Support

Thanks.

i have followed all the steps and still not working. they are 2 years old…