Why does my remote for my new AppleTV disconnect all the time? How do I fix this? Is this a warranty issue?

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Why does my remote for my new AppleTV disconnect all the time? How do I fix this? Is this a warranty issue?

Apple TV 4K, tvOS 16

Posted on Jan 24, 2023 11:46 PM

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Answer 1

Top-ranking reply

Alexander Hirsch

Level 1

35 points

Jan 25, 2023 06:32 AM in response to SteveMellinger

Same here, I suspect the recent update is to blame.

Try re-pairing your remote, no idea if it will be a lasting fix since I just did it now.

Hold your remote within a few inches of the front of the box, simultaneously press both the back (<) and volume up buttons for several seconds. It should be reconnected.

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Answer 2

Jan 25, 2023 06:52 AM in response to Alexander Hirsch

This happens to me all the time and repairing isn’t very successful. It will reconnect and almost instantly disconnect again. I have tried plugging in the remote (not a low battery issue). I have tried unplugging the AppleTV. Last night I reset the remote. It worked way better but I’m tired of this issue occurring. I bought 2 of the new model when they came out and they’re WAY more trouble than any of the older models I own. Apple needs to step up and fix the issue or recall the devices (either the box or remote whichever is causing the issue; or both).

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Answer 3

Jan 30, 2023 10:05 PM in response to Alexander Hirsch

I seem to need to do this almost every day since the beginning of January. Can Apple fix this with an update? The older Apple TVs did not have this issue. Decided to get a newer one for Sing and now I’m regretting it.

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Why does my remote for my new AppleTV disconnect all the time? How do I fix this? Is this a warranty issue?

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