iMessage receiving thumbnail saying screenshot….jpeg

I’ve recently been unable to receiving pictures in iMessage. Rather seeing a screenshot thumbnail. I am also unable to send pictures. I’m disconnected from Wi-Fi and I have toggled on and off the iMessage button. Anyone else?

iPhone 14 Pro Max

Posted on Jan 24, 2023 04:44 PM

Reply
1 reply

Jan 26, 2023 11:15 AM in response to ATL2MAX

Hello ATL2MAX,



Thanks for choosing the Apple Support Communities. We see you're not getting images in Messages.


To start, have you checked your settings in Settings > Messages? Make sure the following are toggled on.


  1. Send as SMS
  2. MMS messaging


Also, try closing the Messages app and reopening. And restarting your iPhone.


Close an app on your iPhone or iPod touch - Apple Support


Restart your iPhone - Apple Support



Each of these can help resolve the issue.


We hope this helps.


Cheers!




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage receiving thumbnail saying screenshot….jpeg

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.