Microphone clear on video recordings, but muffled on calls
My microphone works for video recordings, but not on calls. Calls have a little sound, but the standard use, speaker, and headphones are all muffled.
User profile for user:
ryane77
User level:
Community Specialist
Hi lynnmarie1970,
Does this happen with all calls or calls with a specific contact? Does this only happen on regular phone calls or do you have the same experience on FaceTime audio/video calls? Testing this will help isolate this issue a bit further.
Since noticing this, has your iPhone been restarted? Restarting can help resolve many unexpected issues we may face with our devices.
- "Press and hold either volume button and the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."
Check out: Restart your iPhone - Apple Support
You should also confirm that your iPhone is running the latest iOS since iOS updates contain many bug fixes that help with your iPhone's functionality. Check out how to update here: Update your iPhone or iPad - Apple Support.
Have a good one!