Unable to login to iCloud

Question

chamith1220 Author

Level 1

10 points

Unable to login to iCloud

I couldn't login to iCloud.

[Image Edited by Moderator to Remove Personal Information]

MacBook Air 13″, macOS 12.6

Posted on Jan 24, 2023 1:26 AM

Reply

Answer 1

tygb

Level 9

65,004 points

Feb 1, 2023 12:31 AM in response to chamith1220

This is a public forum , nobody here is from apple support and there is no email address / what's app number for them , there could be many reasons that you are not able to sign in from iCloud.com , check your Apple ID status using this link https://iforgot.apple.com/appleid#!&section=appleid

A green check mark will appear when you enter correct credentials , if there is issue with payments / iTunes only apple support will look in your account and rectify it iTunes – Official Apple Support

Reply

Answer 2

tygb

Level 9

65,004 points

Jan 31, 2023 8:24 AM in response to chamith1220

Your profile shows using a Mac , if you can't sign in with www.icloud.com see the steps in the article If you can't connect or sign in to iCloud - Apple Support

Reply

Answer 3

AdvisorMP

Community Specialist

Jan 25, 2023 2:43 PM in response to chamith1220

Thanks for reaching out chamith1220,

It sounds like you're having some trouble signing in to iCloud and your verification has failed. We can help.

According to the Apple - Support - System Status page, there have been some iCloud Account issues, which have been resolved recently.

What happens if you try again? If you find you're still unable to complete verification, you can Contact Apple for support and service.

Hope that helps.

Take care.

Reply

Answer 4

mingoslkd

Community Specialist

Jan 30, 2023 8:04 AM in response to chamith1220

Hi chamith1220,

Try this link, as it's set for originating in Sri Lanka:

Apple Support

If you're still not getting to where you can be helped, then this page may be able to assist:

Media Services - Contact Us - Official Apple Support

All the best.

Reply

Answer 5

tygb

Level 9

65,004 points

Feb 1, 2023 8:44 PM in response to chamith1220

You can get support link Mac - Official Apple Support

Reply

Answer 6

chamith1220 Author

Level 1

10 points

Jan 30, 2023 7:17 AM in response to AdvisorMP

Hi AdvisorMP,

Thanks for your answer and very sorry for delayed reply. More than a year I'm having this issue. Is there any email address to reach Apple support. I'm from Sri Lanka. From their help page I couldn't make a complain in this regards. Again thanks for your help.

Best Regards,

Chamith.

Reply

Answer 7

chamith1220 Author

Level 1

10 points

Jan 31, 2023 11:41 PM in response to tygb

Hi tygb,

Thanks for your reply. When trying using the browser I got following error.

Do you know any email address or WhatsApp number to contact apple. Tried there support page and couldn't find any thing. I'm from Sri Lanka and there is no contact number listed for us in there support page.

Thanks and regards,

Chamith.

Reply

Answer 8

chamith1220 Author

Level 1

10 points

Jan 31, 2023 11:47 PM in response to 1ssmith

Hi 1ssmith,

Unfortunately they are addressing billing, account, download, and content questions related to the iTunes Store. So they gave me support page link. That is use less. I askes for email ID of a relevant support team and I'm waiting for their reply. Will see. Thanks !

Thanks and regards,

Chamith.

Reply

Answer 9

chamith1220 Author

Level 1

10 points

Feb 1, 2023 8:39 PM in response to tygb

Hi tygb,

Thanks for your reply. I know that this is a public forum and what I mean was email ID to contact apple support. Because using their support page I couldn't log this complain. For me this is very complex compared to Microsoft and getting support from Microsoft is much much easier than this.

Best Regards,

Chamith.

Reply