Why is my replacement taking so long

Why hasn’t my replacing product send yet it’s been over a week

iPhone 13 Pro Max, iOS 16

Posted on Jan 22, 2023 02:27 PM

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How long it takes to get a replacement ? It's almost 1 week and till date I have not received the replaced product. On the website it shows "We'll replace your product". But, when I call the stores or the customer care team....they don't have any updates. Any idea, how long it takes to get replacement ?
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my replacement product has not arrived Apply sent a replacement product with DHL a few days ago now. It was supposed to arrive on the 10th of January but still has not arrived. Apple has no support option for this and I don’t know what to do. has anyone else had this issue or know what to do about it?
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I have waited 10Days for my replacement I have waited 10Days for my replacement of 15pro max to be sent and have yet to get a processing or anything after being told it would ship out after the returned device was received on the 11th of October and now I’m being told I have to wait until November to receive my device when a senior advisor told me more than 5x that my situation is priority and I will not wait that long to receive my replacement device
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1 reply

Chris_V89

Community Specialist

Jan 24, 2023 04:12 PM in response to matt_110

Hey there matt_110,

Thanks for reaching out to the Apple Support Communities.

For the best information on details or updates about a replacement device, the best option would be to reach out to Apple Support directly from this link here: Get Support - Apple

Take care!

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Why is my replacement taking so long

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