one esim number disappeared

Hello. I have an iphone 14 with 2 e sims. one of my esims is set up for my At&T. Us Number. The second is set up through EE with my UK number. I live in the UK. The other day to avoid International charges that can pop up on my commute coming out of a tunnel, I turned off my US number. Now it has completely disappeared. When I go to Celluar in Settings it asks me if I want to set up the Cellular. I can still use my UK number but even that is not showing up in the Cellular section. How do I get my US number back and not lose my UK number? I can't imagine it would just erase my e sims. Also the US number has disappeared from my Imessages. What can be done to restore normal service? Thx, Jim

iPhone 14

Posted on Jan 22, 2023 11:51 AM

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1 reply

ShannonM1

Community Specialist

Jan 24, 2023 02:42 PM in response to jjhavenjr

For an eSIM to be erased, you have to go through specific steps which are outlined here: How to erase the eSIM on your iPhone - Apple Support

If you took those steps, then you'd need to contact the US carrier to get a new eSIM set up. Additionally, we'd also recommend double-checking with your UK carrier to ensure that your iPhone shows as unlocked (see: Using Dual SIM with an eSIM - Apple Support ) and that nothing was changed on your account that'd remove that functionality.

Cheers!

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one esim number disappeared

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