My iphone 11pro freezes to this “support.apple.com/iphone/restore” can you help please?

My iphone11pro freezes to this.

iPhone 11 Pro, iOS 14

Posted on Jan 22, 2023 06:19 AM

Reply
1 reply

Jan 24, 2023 12:02 PM in response to Alexgaerlan

Hello Alexgaerlan,


Thanks for posting in Apple Support Communities. We see from your photo that your iPhone 11 is stuck on the restore screen. We're happy to help.


If you haven't already, try restarting your iPhone: Restart your iPhone - Apple Support


If that doesn't help, you'll need to follow these steps:


"If you still see the Restore screen after you restart, you need to reinstall iOS or iPadOS:
1. On your Mac, make sure that you've installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure that you've installed the latest version of iTunes.
2. Make sure that your device is still connected to your computer. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored."
3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don't disconnect your device from your computer until the update finishes."


And those steps are from here: If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


Let us know if you have any questions. Take care.


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My iphone 11pro freezes to this “support.apple.com/iphone/restore” can you help please?

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