Back arrow not working

When I’m in my browser and reading various news articles my back arrow and the bottom left hardly works. I either have to hit it multiple times or use the refresh button or get out and go back in altogether. I’ve only had the iphone 14 Pro a couple weeks and have updated to the latest software. Anything else I can try?

iPhone 14 Pro

Posted on Jan 22, 2023 05:01 AM

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Question marked as Top-ranking reply

Posted on Jan 24, 2023 11:51 AM

Hello Ossie2u,


Thanks for posting in the Apple Support Communities.


We understand you're looking for assistance with returning to the previous webpage in Safari on your iPhone 14 Pro, right?


If we have that correct, let's first confirm that you have the latest iOS version installed to be sure this isn't related to what's occurring. Since Safari updates are installed with the latest iOS updates, this can be helpful with clearing up what's happening. Be sure to complete a backup of your iPhone before installing the update, and the following resource will help with both steps if needed: Update your iPhone or iPad - Apple Support


If you have the latest iOS version installed on your iPhone, let's see if this is related to the webpage still loading. In the URL bar, you'll be able to tell if the website has completed the loading of the webpage or not. If this is still loading, you may need to wait for this to complete first. In addition, this may be related to the network connection on your iPhone. The following resource includes steps that are helpful to review as they may be related to what's occurring. We'll include the first suggestion below, and you can follow along here: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support


Connect to a different network

Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.

If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.


We hope this is able to help, and look forward to learning more if you need additional assistance. Confirm which steps you've taken so far, and include any additional details that may be helpful. We'll gain a better understanding of what's happening to determine the best next steps to take.




1 reply
Question marked as Top-ranking reply

Jan 24, 2023 11:51 AM in response to Ossie2u

Hello Ossie2u,


Thanks for posting in the Apple Support Communities.


We understand you're looking for assistance with returning to the previous webpage in Safari on your iPhone 14 Pro, right?


If we have that correct, let's first confirm that you have the latest iOS version installed to be sure this isn't related to what's occurring. Since Safari updates are installed with the latest iOS updates, this can be helpful with clearing up what's happening. Be sure to complete a backup of your iPhone before installing the update, and the following resource will help with both steps if needed: Update your iPhone or iPad - Apple Support


If you have the latest iOS version installed on your iPhone, let's see if this is related to the webpage still loading. In the URL bar, you'll be able to tell if the website has completed the loading of the webpage or not. If this is still loading, you may need to wait for this to complete first. In addition, this may be related to the network connection on your iPhone. The following resource includes steps that are helpful to review as they may be related to what's occurring. We'll include the first suggestion below, and you can follow along here: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch - Apple Support


Connect to a different network

Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.

If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.


We hope this is able to help, and look forward to learning more if you need additional assistance. Confirm which steps you've taken so far, and include any additional details that may be helpful. We'll gain a better understanding of what's happening to determine the best next steps to take.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Back arrow not working

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