Contact previous owner of a device
Hi,
I have bought a MacBook Pro 2020 from an individual.
On the spot, I have checked that the laptop isn't connected to any iCloud account but I forgot to check the Find My Mac option.
It was working when I was with the seller but I wanted to reset it and needed to activate an option: the full protection (from Command+R menu, at the start).
Now that I tried to reset it, I am stuck because the laptop seems to be linked to someone else iCloud account.
Is Apple able to contact the original owner? I am not asking to get the person details but to know if they could directly contact the person and ask if the laptop was indeed sold to the person I have bought it from? And if yes, if they could remove the laptop from their account?
I do not have the contact of the original owner and I have doubts the seller do have them.
In the case the original owner confirm it was stolen, I would like to report it to the police.
Did anyone have such issue? If yes, how did you manage to solve it?
Thank you in advance for any advice you could have,
Kind regards