I have infinity JX 35 2013
I always have problems connecting my iPhone 13 I jump in the car say it’s connected but it’s not connected can you please help me
iPhone 13, iOS 15
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I always have problems connecting my iPhone 13 I jump in the car say it’s connected but it’s not connected can you please help me
iPhone 13, iOS 15
Hi luis123santos, We appreciate you reaching out to us. We understand that you are experiencing issues connecting your iPhone 13 to your vehicle's system.
We’d like to gather additional details that may help us be in a better position to assist you.
How is your iPhone 13 connected to your vehicle? Are you using a cable or Bluetooth?
Where do you see that the device is connected? Is it on your iPhone or your vehicle's screen?
Would you please tell us more about the issue? For example, what feature is not working that made you believe that your iPhone is not connected to your vehicle?
In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Take care!
Hi luis123santos, We appreciate you reaching out to us. We understand that you are experiencing issues connecting your iPhone 13 to your vehicle's system.
We’d like to gather additional details that may help us be in a better position to assist you.
How is your iPhone 13 connected to your vehicle? Are you using a cable or Bluetooth?
Where do you see that the device is connected? Is it on your iPhone or your vehicle's screen?
Would you please tell us more about the issue? For example, what feature is not working that made you believe that your iPhone is not connected to your vehicle?
In the meantime, let’s check for a software update and make sure that you are running the latest version of iOS.
While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Take care!
Thank you very much I did the update in my phone. Everything is fine now connecting to my vehicle. That was very helpful once again thank you very much. I don’t have no more problems. Every time I start the car it gets connect right away.
luis123santos, We’re glad to hear that things are working as expected again. Please do not hesitate to reach back out to us if you have questions or need any additional support. Thanks for using the Apple Support Communities. Cheers!
I have infinity JX 35 2013