Airpods pro won’t reset or connect

Followed all your steps to reset and connect. Not working.

Posted on Jan 19, 2023 6:34 PM

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Question marked as ⚠️ Top-ranking reply

Posted on Jan 19, 2023 6:48 PM

carrieneedshelpsmh Said:

"Airpods pro won’t reset or connect: Followed all your steps to reset and connect. Not working."

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Troubleshooting AirPod Connectivity Issues:

Where to go from here:

A. Troubleshoot the Pairing:

Disable Bluetooth on all but one device — the one device you want to synchronize with these with.


B. Troubleshoot the Connection:

Using this via these Apple Support links, troubleshoot this.


C. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


D. Clear Out Earwax:

How to clean your AirPods and EarPods - Apple Support


E. Provide Feedback:

It is best that you provide feedback ob this is Apple.  Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed.

  1. Go Here: Feedback - AirPods - Apple - Apple
  2. Select: "Performance" for the "Feedback Type"
  3. Comment: on when you came across this issue, and how you have troubleshot it thus far.
  4. Proceed from there as necessary
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Question marked as ⚠️ Top-ranking reply

Jan 19, 2023 6:48 PM in response to carrieneedshelpsmh

carrieneedshelpsmh Said:

"Airpods pro won’t reset or connect: Followed all your steps to reset and connect. Not working."

-------


Troubleshooting AirPod Connectivity Issues:

Where to go from here:

A. Troubleshoot the Pairing:

Disable Bluetooth on all but one device — the one device you want to synchronize with these with.


B. Troubleshoot the Connection:

Using this via these Apple Support links, troubleshoot this.


C. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


D. Clear Out Earwax:

How to clean your AirPods and EarPods - Apple Support


E. Provide Feedback:

It is best that you provide feedback ob this is Apple.  Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is going on, and what needs to be fixed.

  1. Go Here: Feedback - AirPods - Apple - Apple
  2. Select: "Performance" for the "Feedback Type"
  3. Comment: on when you came across this issue, and how you have troubleshot it thus far.
  4. Proceed from there as necessary
Reply

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Airpods pro won’t reset or connect

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