Hotmail (exchange) in MacOS Mail app doesn't sync

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Hotmail (exchange) in MacOS Mail app doesn't sync

I have unusual Hotmail behaviour. The biggest problem is that my Hotmail account on my Macbook (using Apple/MacOS Mail) doesn't sync the read emails. So if I read an email on my iPhone or using the browser portal, it still shows as unread on my Mac.

However if I read it on my Mac, it syncs in the other direction, showing it as read online and on my iPhone.

If I delete and re-add the Hotmail (as an Exchange account), those emails are now properly shown as read. However, the same problem exists moving forward: emails read on my phone/online still appear as unread on my Mac.

Very frustrating, because now I don't know which emails I have actually read when I look on my Mac! Any help is appreciated.

MacBook

Posted on Jan 19, 2023 03:42 PM

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Answer 1

SnickZ.

Community Specialist

Jan 22, 2023 08:43 AM in response to gnowk

Hi gnowk,

Thanks for coming to Apple Support Communities for help today. This article shows you how to set up an Exchange account on your iPhone: Set up Exchange ActiveSync on your iPhone or iPad - Apple Support

Also, make sure the account on your Mac is also using the Exchange servers: Add email accounts in Mail on Mac - Apple Support. If it was initially set up as a Hotmail account instead of Exchange, you’ll want to remove it and add it back as an Exchange account: Remove email accounts in Mail on Mac - Apple Support

If it’s still not syncing as expected and, since this is an Exchange account, we'd advise contacting your Exchange Administrator for a solution.

Have a fantastic day!

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Hotmail (exchange) in MacOS Mail app doesn't sync

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