google earth pro stopped loading in

Google earth Pro has been operating on my 2018 macbook pro

since i bought the computer new and i use it almost daily. Just before

christmas 22, the program started to load up and then just blanked off

my screen. At the time i had BIGSUR o/s and my google earth pro was up

to date (7.3.6.9345).  To be clear when i dbl click the Google earthpro

icon the base program loads up, then when my mapping data is populating

the program just disappears off screen

The recommendations i saw were to clear the cache but you cant get into the

program to do that because it doesn't load and stay on the screen.

So i managed to create a work around....

if

i click and hold on the tool button when the initial GE program loads

up, the load procedure pauses and i can scroll over to the file button,

head down to 'sign out' and click.  Once signed out the load stalls but

stays active but not able to fully function. Then i click the same

button to sign back in again and then google earth finished loading up

and seems to run without issue.

Once i got that

figured out i cleared cache and it did not make any difference. I tried

this over 10 times now and it still makes no difference.

when close google earth the start button icon will stay active until you force it to close

I have been on the support line with Apple who have indicated that this is out of their scope,

but through their process we have run first aid with no problems I have

replaced BigSur with Ventura 13.1 and i saved my data files from GE,

uninstalled google earth pro and then downloaded another ( 7.3.6.9345)

and re-installed and i still have the same issue.

I have no idea how to make contact with google about this issue.

Please help, I was a paid subscriber for google earth in the beginning and it is a part of my everyday life with work and play.

This is a shot of the error when i just dbl click on application button to

load and then it loads and disappears with no intervention from me

https://youtu.be/Q81oGipABcE